HELP CENTRE
Frequently asked questions.
Everything you need to know about purchasing, activation, invoices and your Tokanity account.Purchase and payment
How do I purchase a product?
Open Services, select a product and review its product-detail page. Register or sign in, press Buy Now, complete your customer and WhatsApp details, then pay securely through Razorpay Checkout.
Which details must I provide?
Enter your full name, active email address, WhatsApp number and billing address. Your email receives order updates and invoices; your WhatsApp number is used for activation guidance.
How do I know whether payment was successful?
After successful payment you will see the confirmation page. Your order changes to Paid and a branded email with the PDF invoice is sent to your registered email.
What if payment is pending or unsuccessful?
Do not create repeated payments immediately. Check My Profile → My Transactions. If the status does not update, contact WhatsApp support with your order number and payment reference.
Activation and claim
How do I claim or activate my purchase?
After payment confirmation, Tokanity Store will contact the WhatsApp number supplied at checkout. Follow the guidance provided for your selected product. Keep your invoice and order number ready.
How long does activation take?
Processing begins after payment is confirmed. Timing can vary by product and support availability. Contact support if your Paid order has not received an update.
Do I need to provide my password or OTP?
No. Tokanity Store will never request your ChatGPT password or one-time password. Do not share security codes with anyone.
What does Fulfilled mean?
Fulfilled means the admin has completed the order or activation process. You will receive a completion email with the PDF invoice attached.
Orders and invoices
Where can I check my order?
Sign in and open My Profile → My Transactions. You can see the order number, product, total and current status: Pending, Paid or Fulfilled.
Where can I download my invoice?
Open My Profile → My Transactions and press PDF Invoice beside a Paid or Fulfilled order. The invoice is also attached to payment and fulfillment emails.
Why is the PDF Invoice button not visible?
The download becomes available only after the payment is confirmed and the order status is Paid or Fulfilled.
What information appears on the invoice?
The invoice contains the Tokanity Store logo, Paid status, customer details, invoice number, date, payment reference, product, subtotal, transaction fee and total paid.
I did not receive the invoice email. What should I do?
Check Spam or Junk first and confirm the email in your profile. You can still download the PDF from My Transactions. If it is unavailable, contact WhatsApp support with your order number.
Account and password
How do I create an account?
Press Sign In, choose registration, enter your details and verify your email using the OTP sent to your inbox. Check Spam or Junk if the OTP is delayed.
How do I update my profile or password?
Sign in, open My Profile and press Edit Profile. Update your name, WhatsApp number or enter and confirm a new password, then save the changes.
I forgot my password. How do I reset it?
Open Sign In, press Forgot password, and enter your registered email. Use the secure reset link sent to your inbox within 60 minutes. Check Spam or Junk if the email is delayed.
How do I change my registered email?
The verified email cannot currently be changed from My Profile. Contact support and provide account-identification details without sharing your password.
Security and support
How do I contact support?
Open the Support page or message Tokanity Store directly on WhatsApp at +601127687520. Include your registered email, order number and a short description.
What should I avoid sending through WhatsApp?
Never send passwords, OTP codes, complete card information or other authentication secrets. An order number and payment reference are normally sufficient.
How will I receive order updates?
Paid and Fulfilled updates are sent to your registered email with a PDF invoice. Activation assistance is handled using the WhatsApp number entered during checkout.